We are a small team working hard to get your products to you as quickly as possible! Have any questions? Customer support is available 24/7 and happy to assist you!
We ship all orders Monday - Friday from our warehouse in Nevada, USA.
We love our product and are confident you will too! If it doesn't fulfill expectations, we'll give you a full refund.
This Returns and Exchanges Policy applies to all purchases made through the website Forchics.com. We are pleased to accommodate returns and exchanges within 30 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.
Here are some FAQ in regards to our return policy:
If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of purchase.
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
Forchics products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Forchics will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Forchics. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
You may contact us by e-mail at email@example.com. The Forchics Support team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.
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Try it. Sleep with it. Use it in your daily routine. If you're not in love with your ForChics product, we'll give you a full refund for up to 60 days.
Our plant-based hair care essentials are made to accentuate your natural beauty without the hormones or harsh toxins. We use clean, naturally-derived ingredients and are always paraben-free, sulfate-free, and gluten-free. Made safe for all.
We will never test on animals - EVER. At ForChics, we believe that you should never have to sacrifice your values to look good.