Get in touch
Have a question? Don't hesitate to contact us. Our customer support is open 24/7 — we love hearing from you, because it tells us what to build next.
Chasing a delivery? Track your order here.
FAQ
How long will it take to receive my package?
- 🇺🇸 USA: 2–3 business days
- 🇨🇦 Canada: 3-5 business days
- 🇬🇧 UK: 4–7 business days
- 🇦🇺 Australia: 4–7 business days
- 🇪🇺 Europe: 5–10 business days
- 🌍 Rest of world: 10–15 business days
Orders process and ship within 1-2 business days from our US fulfillment centers.
Is shipping free?
If you pass the minimum order value, you will receive Free Shipping. For more info please click here.
Do you ship internationally?
Yes, we do. Please note that International delivery is insured and safe and all orders will arrive at their destination.
What is the company return policy?
We will replace all defective units with a new item upon 60 days of shipment arrival. For more information click here.
Do you have a phone number I can call?
No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.